Good News

Winter Edition

Kane’s Message

As we begin 2026, I want to take a moment to personally thank each of you for your continued commitment, energy, and belief in what we are building together. I could not be more proud of the positive impact Good People is making on our industry—and that impact is a direct result of this team. 

Toward the end of 2025, during the first week of December, we hosted our eighth Good People retreat within the senior housing industry. After every retreat, I hear the same message from operators and decision-makers who attend: they leave inspired, re-energized, and recommitted to the important work they do every day. In an industry that is not easy—one that demands resilience, compassion, and consistency—those moments of inspiration matter. 

 

Senior housing is a tough place to work, and an even tougher place to sustain long-term excellence. Yet time and time again, I’m reminded that the people in this space truly care. They show up for seniors who depend on them, even on the hardest days. Creating a space where those leaders can come together, share ideas, challenge one another, and leave stronger than they arrived is something I do not take lightly. 

What truly drives this community—and what creates such deep meaning behind everything we do—is the Good People Oath. It is more than words on a page; it is a shared commitment that guides how we show up for one another and for the industry we serve: 

I, ____________, a proud member of #TeamGoodPeople, commit to promoting the Good People brand with integrity. I will support and hold accountable my fellow #TeamGoodPeople vendor partners. I will collaborate, not compete, add value before seeking value, and always act in the best interest of the community we serve. 

This oath is the foundation of our culture. It’s why our relationships are different. It’s why our retreats feel different. And it’s why operators trust this community. We lead with integrity, collaboration, and accountability—always focused on adding value first. 

That same spirit led to the formation of the Good People Foundation, a newly founded 501(c)(3) not-for-profit organization. The Foundation represents the clearest expression of our mission and purpose. It exists to give back, to support the communities we serve, and to ensure that our work creates impact well beyond individual events or organizations. 

Leadership development and succession planning are also central to what we do at Good People. Our industry needs strong, prepared leaders to move forward, and we are intentional about creating environments where current and future leaders can grow, learn, and support one another. These conversations—often the most meaningful ones—are happening at our retreats, exchanges, and gatherings. 

In support of this focus, we are proud to welcome Dr. Jeffrey Holmes to #TeamGoodPeople moving forward. Dr. Holmes brings deep expertise in leadership development, executive coaching, and succession planning, and we are excited to incorporate his insights and guidance into our programming as we continue to elevate the value we deliver to this community. 

I am incredibly grateful to serve as President of Good People—to host these retreats, to bring together the decision-makers and change-makers in our industry, and to help foster relationships rooted in trust, purpose, and lasting impact. None of this happens alone. It takes a team. It takes alignment. And it takes people who genuinely want to make things better. 

Thank you for being part of #TeamGoodPeople. Thank you for believing in our mission, honoring the oath, supporting the Good People Foundation, and investing in the future leaders of our industry. Together, we are building something meaningful—something that truly matters. 

Sincerely, 

Kane Marschall 

2025 Leadership and Innovation Retreat: Dallas, Texas

By Jesse Valencia, ndm senior living marketing 

In early December, Good People convened senior living leaders in Dallas for its 2025 Leadership and Innovation Retreat. Over three days, the gathering created space for reflection, honest dialogue, and reconnection to purpose in an industry that demands resilience, consistency, and heart. 

The retreat opened with an immersive community visit at Ventana by Buckner International. During the tour and Q and A with Executive Director John Falldine, a recurring theme emerged: experience is shaped by intention. Falldine spoke candidly about the importance of truly knowing one’s team and understanding how life circumstances can affect performance at work. He shared how establishing a consistent culture rooted in respect, support, and accountability helped dramatically reduce turnover, reinforcing that culture is not aspirational language but an operational commitment. 

“It is one of the few places where Senior Living leaders can be candid, challenged, and supported by peers who truly understand this work,” Terry Roger’s, CEO, Sodalis Senior Living 

Afternoon sessions addressed both immediate challenges and future opportunities. Richard Whiteley of Bracewell explored construction contract considerations facing operators today, offering practical guidance around risk, accountability, and long-term planning. Eric Markow of Dual Path followed with a grounded discussion on artificial intelligence, focusing on real-world application rather than speculation or hype. 

The first day concluded with insights from Gary Pollack of Forefront Healthcare, who introduced an alternative approach to culinary and environmental services. Pollack outlined how Forefront Healthcare rethinks support services through a hospitality-driven lens, emphasizing resident experience, associate engagement, operational excellence, and brand alignment. His remarks reinforced how food service, cleanliness, and frontline teams directly influence culture, satisfaction, and overall community perception. 

Thursday continued at Presbyterian Village North, a Forefront Living community, with a community tour and Q and A hosted by COO Scott Polzin. Conversations naturally shifted from day-to-day operations to longer-term priorities around wellness, leadership, and succession planning. 

A central focus of the day was wellness-centered design and programming. Greg Hunteman of Pi Architects, joined by Dan Novelli of LCS and Shannon Radford, Director of Wellness at Presbyterian Village North, led a discussion on what truly defines state-of-the-art wellness in senior living today. Their conversation emphasized that wellness must be comprehensive, flexible, and deeply integrated into both physical space and daily programming. From fitness and therapy access to varied, resident-driven activities, the group reinforced that wellness is not one-size-fits-all and must evolve with resident interests, abilities, and expectations. 

Hunteman stressed that successful wellness environments balance design, functionality, and adaptability while also supporting marketing and brand goals. Radford shared practical insights into tailoring programming based on resident demand, noting that understanding how residents actually want to engage is key to participation and satisfaction. Novelli emphasized that wellness initiatives must also be economically sustainable, aligning programming, dining, and amenities with both resident expectations and operational realities. 

Leadership and organizational development rounded out the afternoon. Financial and leadership insights from Rob Luna, CEO, and Dr. Jeff Holmes of Valtrion reinforced the importance of preparing leaders for change. With more than 30 years of experience in executive coaching and leadership development, Dr. Holmes shared an evidence-based, approachable perspective on change management, team development, and leadership growth. His insights underscored a core retreat theme: strong organizations are built by leaders who are supported, self-aware, and equipped to guide teams through complexity. 

“Valtrion is taking a unique approach. They are bringing all the key services a leader/CEO would want under one roof.  They are providing wealth management, leadership and organizational development, and tax planning.  Working back from your personal and organizational goals, they bring all these resources to bear in order to provide maximum value and impact,” Dr. Jeff Holmes, Valtrion 

The retreat concluded with a final breakfast that reflected the heart of Good People: a community grounded in integrity, collaboration, accountability, and a shared commitment to leaving the senior living industry stronger than it was found. These retreats are not about checking boxes. They are about recommitting to the people, the work, and the values that truly matter. 

Pictures from the Good People Dallas Retreat

The Wellness Road to Success

By: Greg Huntman, pi Architects 

More than ever, older adults see wellness as the path to healthy aging and longevity. As a result, they expect senior living communities to have the amenities, programs, facilities, and resources to support their goals. At the most recent Good People retreat, Shannon Radford, Dan Novelli, and Greg Hunteman talked about Success Through State-of-the-Art Wellness Centers and Programming. 

While healthcare practitioners and senior living professionals have long known that an active life contributes to healthy longevity, seniors are increasingly seeing that active living maximizes physical fitness, cognition, and socialization; helps prevent or delay the progression of chronic conditions; provides a sense of purpose; and elevates quality of life. They are seeking senior living communities that will help them meet and maintain these goals. 

Toward this end, the program presenters offered some keys to an integrated wellness program: 

  • Comprehensive evaluation and access to an on-site medical clinic and physical/occupational/speech/cognitive therapy. 
  • Recommended appropriate path with intervention such as a ‘Get Fit’ program, fitness classes, quarterly balance, pain, and memory screens, and individualized independent exercise plans. 
  • Wellness programming that isn’t one-size-fits-all. Instead, it’s varied and flexible to meet a wide array of resident needs, interests, and abilities. 

     

It is important to remember, they stressed, that while seniors have health, wellness, and fitness goals, they also want to have fun. 

What does a cutting-edge wellness effort look like? Take the example of the Jim & Bess Blanchette Lifestyle Fitness Center. It consists of an array of amenities, including: 

  • Group fitness studio 
  • Saltwater fitness pool 
  • Cardio equipment: treadmills/ellipticals, CyberCycles, recumbent bikes, spin bikes, rowing machines, and NuStep machines 
  • Strength training equipment: free weights, functional trainers, and HUR strength machines

     

Opportunities to engage with others while enjoying exercise and activity are promoted via 75 fitness classes across the community every week. These include aquatic fitness, balance training, cardio/strength conditioning, and activity-specific classes (e.g., golf, ballet, line dancing, etc.). They also offer classes for special populations, including those with movement disorders, arthritis and osteoporosis, memory and cognitive issues, and fall prevention. 

Another example is Live Well Fitness and Rehab Center at Westminster Village West in Lafayette, LA. It features a lap/aerobics pool, as well as a warm-water therapy pool, along with cardio and strength training equipment. It is open to the public via a membership program, and residents and team members have 24/7 access. This last point is important – don’t forget about your team. At Westminster in Austin, TX, they have “The Tree House,” a centralized associate space with a full commercial gym and locker rooms, made-to-order meals, a quiet space, and work corrals. 

There are opportunities for strategic revenue generation from wellness amenities via efforts such as personalized training (one-on-one sessions for specialized health needs) and premium classes with a fee charged for specialized group fitness classes or specialized aquatic therapy. Some senior living centers have become a Certified Parkinson’s Care Community, where they offer evidence-based therapies, Parkinsons’-specific group exercise classes, monthly support groups and educational workshops, and amenities that stress the mind-body connection for people with Parkinson’s disease. 

What Residents Want 

One key to success is really understanding residents and tailoring wellness offerings accordingly. As Radford said, “For instance, only 10% of your population might actually do laps in the pool, whereas about 40% would be interested in water aerobics.” She suggested designing programs that stay on top of trends and the needs and interests of your residents. She said, “We have always been a very open department. We tell residents to let us know what they want, and we will make it happen. If they bring an idea to us, we will try it. If there is enough interest, we will add it to our schedule.” She added, “We want to make wellness activities something people enjoy and look forward to. We call our fitness center ‘Endorphin Island’.” 

Novelli said, “The whole goal is to create spaces people want and do it in an economical sense. We recently conducted a survey and found that residents understand the importance of looking forward and prioritizing wellness. We need to pay attention to trends and make sure we are providing key programs that are relevant and in demand.” This, he said, includes a focus on dining. People want a variety of dining options, he stressed, including delicious and healthy foods with locally sourced ingredients. 

Hunteman noted the need to develop a wellness center that meets resident needs and interests, even as these evolve or change over time. However, he emphasized that the center and its amenities must amplify the community’s marketing and branding goals, provide the flexibility necessary for growth and evolution, and excel at delivering programming that nurtures current and future residents’ body, mind, and spirit. 

Ultimately, the group concluded, the blueprint for wellness success involves: 

  • State-of-the-art programming 
  • Holistic wellness 
  • High-tech integration 
  • Intergenerational engagement 
  • Senior living fitness spaces: Design and functionality 
  • Maximizing impact, covering costs with service diversification.

     

“If you don’t lead, you will be left behind,” Novelli said. “We have to be at the forefront of what residents want, demand, and expect. Many have been members of country clubs and fitness centers, and they expect to maintain that level of activity as they move into senior living.” 

Radford stressed the importance of engaging prospective residents and promoting the wellness amenities your community offers. She said, “We’re still dealing with the stigmas about senior living. We have many residents who move in and say, ‘I wish I had come here sooner. I had no idea it was such an amazing place with a million things going on.’” 

Hunteman said, “This is the beginning of a conversation that we look forward to continuing at future retreats. There are so many cutting-edge approaches to senior living. Some are happening now, others are just in the planning stages, and still others are promising ideas with powerful implications moving forward.” He added, “We are excited to be part of this innovative, fast-changing time in senior living design and development.” 

Marketing Trends: AIO, SEO, and What Has Really Changed

By Sarah Wood and Jesse Valencia, ndm senior living marketing 

Search is changing, but not in the way many people fear. Tools like ChatGPT, Google AI Overviews, and other AI platforms are becoming part of how people research senior living communities. Families are asking conversational questions such as “What are the best retirement communities near me?” or “How much does assisted living cost in this city?” AI tools are simply helping them get answers faster. 

“The important thing to understand is this: AI does not replace SEO. It builds on it,” Sarah Wood. 

Search engines and AI platforms gather information the same way. They look at  your website, your reviews, your Google Business Profile, your social channels, and trusted third-party sources like directories. The difference is how the information is delivered. Traditional search gives you links. AI gives you summarized answers and recommendations. If your information is missing or unclear, AI will look elsewhere to fill the gaps. 

That is where many communities lose control of their story. 

Directories play a major role in both search and AI conversations. If a community does not clearly explain pricing, services, or what makes it different, AI platforms often rely on directories to answer those questions. This can lead to inaccurate pricing, outdated information, or summaries that do not reflect the true experience of the community. 

Strong SEO fundamentals help prevent this. Clear website content, educational blog posts, accurate listings, and consistent review management all increase the chances that AI platforms reference the community directly instead of a directory. In short, if you provide the answers, AI is more likely to use them. 

Reviews matter more than ever. Average star rating and overall sentiment strongly influence how AI describes a brand. Communities with strong, recent reviews are more likely to appear positively in AI recommendations. Communities with weaker ratings or unmanaged reviews are more vulnerable to negative summaries. 

It is also important to know what AI does not do. AI conversations usually support awareness and evaluation. They do not replace tours, conversations with sales teams, or paid marketing. Instead, they shape first impressions and influence which communities make it onto a short list. 

The takeaway is simple. AI is accelerating trends that have existed in search for years. Helpful content wins. Transparency wins. Communities that invest in clear information, education, and reputation management are better positioned to control their message across search and AI platforms alike. 

This is not a new game. It is the same game, played in more places. 

Premier Sponsors

Forefront Healthcare provides culinary, environmental, and facility support services for senior living and healthcare organizations nationwide. Founded by experienced industry leaders, Forefront takes a hospitality-driven approach to creating nourishing food experiences and clean, safe environments that support well-being and daily life.

Privately held and American-owned, Forefront partners closely with communities to deliver customized solutions that elevate resident experience, support frontline teams, and strengthen brand trust through consistent, high-quality service.

Functional Pathways is a national contract therapy solutions provider delivering physical, occupational, and speech therapy services across hospitals, skilled nursing, and senior living communities in more than 30 states. With three decades of experience, the company focuses on producing superior clinical outcomes, data-driven care, and seamless transitions that help residents improve function, maintain independence, and thrive in place. 

Their support spans outpatient therapy, wellness programs, management services, and customized clinical solutions designed to complement community goals and enhance resident quality of life. Functional Pathways partners with organizations to elevate therapy standards, strengthen operational performance, and create meaningful resident outcomes across the continuum of care. 

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